◆ Received Wrong/ Damaged Items
Before shipment, we carefully inspect and confirm the quality of the products. If you still receive the wrong or damaged item, please contact our customer service within three days at service@tea4joy.com.
Please note that differences in screen display resolutions, color variations, and slight size deviations from the artisan/manufacturer are not considered defects. Please refer to the actual product.
◆ Full Video Recording
To protect both parties’ interests, please make sure to record a full unboxing video when opening the package to confirm if there are missing, incorrect, or damaged items. Only a complete video (starting from the unopened outer package) will be accepted as valid evidence.
The video must clearly capture the unopened condition, unboxing process, product itself, and packing list. Please provide the original clear unedited video — videos that are fast-forwarded or show clear signs of editing will not be accepted.
If there are any concerns with the product, please notify us within three days (including the day you receive the package) and provide the physical packing slip and the complete unboxing video. Late submissions will not be processed.
◆ Exchange Method
If you wish to exchange due to personal preference (e.g., style, size) and not due to wrong/damaged items, please process a return and place a new order. We do not offer direct exchange services.
◆ Return / Refund Method
According to consumer protection laws, online purchases come with a seven-day appreciation period (counted from the day after you receive the product). Please note this is not a trial period. For tea products (classified as food), once opened, they cannot be returned or exchanged.
If you find the product unsatisfactory upon inspection, please do not open or use it, and immediately follow the return procedures.
Please ensure you keep the original packaging and unopened product. Include the packing slip, gifts, and invoice, and package the returned product properly using the original shipping box. If the original box is missing, use another box to wrap the product’s original packaging — do not stick labels or write directly on the original packaging.
Contact our customer service at service@tea4joy.com within seven days to arrange the return. We will cover the return shipping cost.
If partial returns bring your order below the free shipping, discount, or gift threshold, the relevant discount or gift value will be deducted from the refund.
If returning due to personal reasons (not product defects), refunds via bank transfer/ATM will have a 15 NT processing fee deducted.
◆ Return Process
Contact customer service → Confirm return eligibility → Prepare complete product and invoice → Provide order number, pickup time, contact info, address → We will arrange return pickup through the original logistics provider (for convenience store deliveries, please return at the store).
◆ Situations Where Returns Are Not Accepted
• Tea products that have been opened cannot be returned or exchanged.
• Products that have been opened, used, or damaged due to human factors (e.g., stains, damage, wear, scratches, dirt).
• Minor creases on outer packaging that do not affect product quality.
• Returns with incomplete packaging, missing invoice, accessories, or gifts.
• Personal preferences or slight color differences due to screen display.
• Exceeding the seven-day appreciation period.
• Lost invoices.
• Overseas orders: currently, we do not offer returns or exchanges for international orders — please double-check before ordering.
◆ Refund Method
• For credit card payments, the refund will be processed back to the original account within about 7–10 business days and reflected on your next billing statement. You may also check with your issuing bank.
• For other payment methods (ATM transfer, remittance, cash on delivery, convenience store payment), the refund will be processed within about 7–10 business days and transferred to your personal bank account.
